Is PCI compliance a headache in your contact centre?

The Payment Card Industry Data Security Standard (PCI DSS) demands that customer payment information should be protected and sensitive authentication data should not be stored anywhere on a company’s network, including on its call recording systems. Becoming compliant, maintaining compliance, and passing annual audits is expensive and time-consuming.

So how would you like to take large parts of your organisation entirely out of scope for PCI compliance? Sound too good to be true? Well, it is possible thanks to Semafone’s ground-breaking solution.

Sensitive material is not spoken, not heard, and not recorded

Named European Call Centre Product of the Year for 2010, the Semafone solution works by allowing the customer to enter data via their telephone keypad instead of speaking it over the phone. The software masks this data, meaning that sensitive information is not held on your organisation's systems, and thereby reducing the scope of PCI.

Semafone receives accreditation from PCI Security Council

The Payment Card Industry Security Standards Council has recognised that a number of payment security solutions claim to make systems PCI DSS complaint - and it has undertaken to validate these solutions through detailed examinations by Quality Assessors.

Semafone has undergone this rigorous process and duly been awarded the Payment Application Data Security Standard. Any organisation employing the software can therefore be confident that the PCI Security Standards Council considers it an effective solution.

Call Centre Confidence

If your company takes card payments through the contact centre, it is at risk of fraud from criminal gangs that take advantage of vulnerable employees. However, because agents never hear sensitive payment information, Semafone protects your organisation from this threat. Find out how.