What is Semafone?
Semafone is a unique technical solution that delivers secure voice transactions. It tackles card fraud & identity theft in call centres with an innovative approach that keeps your data and your customers’ data secure – thereby protecting your brand, increasing operational flexibility, lowering your costs of compliance and increasing customer satisfaction.
Semafone is a tried and tested solution that has been designed by call centre professionals to meet the unique security challenges of the call centre. Our solutions are the product of meeting the real business challenges of data security in real call centres.
Quick and easy to install, Semafone delivers 100% compliance with the PCI Data Security Standard requirement not to record sensitive cardholder data.
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Call Centre Security
Data security represents a major challenge for all call centre operations. Semafone secures against the ‘threat from within’ which poses an ever-present risk that your brand will end up in the news for all the wrong reasons
Flexible Call Centre Operations
Onshore, offshore, outsourced or virtual. Semafone offers all types of call centre the operational flexibility to process transactions in a secure environment regardless of the agent’s location.
Compliance with PCI Data Security Standards (DSS)
Semafone delivers PCI DSS compliance for call centres - without pausing the call recording or breaking the call with an automated IVR. Semafone works alongside your existing call recording system which means there is no need to upgrade
Increase Customer Satisfaction
Semafone protects customers from identity theft and increases customer satisfaction – consumers value the additional security offered by Semafone and appreciate all efforts made to protect their identity
