The Semafone Solution
Semafone makes paying by phone secure by ensuring that no card information is ever seen or heard by the call centre agent. The agent and caller are never disconnected from each other, and are able to talk freely throughout the card transaction. This is achieved using SecureMode, which allows the call - and critically the call recording - to continue as normal whilst the customer enters their credit card information using their phone keypad. For complete security Semafone masks the DTMF digits entered by the caller so they are never heard by the call centre agent nor recorded on the call recording system.
Each call follows a simple 4 step process:-
Video Demonstration
View an animated demonstration of a sample call. Quick and easy to install, the Semafone solution integrates seamlessly with all major telephony switches and is independent of any call recording software. You can also look at our technical overview and for more information regarding the Semafone solution, see our implementation approach.
