Foregenix partners with Semafone to help call centres reduce PCI scope and risk
Foregenix and Semafone today announced a partnership that will enable call centre clients to significantly reduce their PCI scope, risks and associated costs by removing cardholder data from the call centre environment.
Semafone, the leading global secure voice transaction system, enables customers to enter data via their telephone keypad instead of speaking it over the phone to the call centre agent, meaning that the cardholder data does not enter the call centre environment.
Foregenix, an information security specialist, has developed a market-leading cardholder data discovery solution called FScout, which enables its clients to identify unprotected “rogue” cardholder data in their business systems. Once the data has been identified, it can then be secured, or securely removed. FScout also provides ongoing monitoring and assurance that no more rogue data is leaking into the environment.
Via the partnership, Semafone will secure all future transactions by preventing cardholder data from entering the call centre, while FScout will enable call centres to identify all historic cardholder data stored on their systems and provide ongoing assurance that no more unprotected cardholder data can enter the environment and affect their risk or PCI DSS compliance.
“We’re delighted to be working with Foregenix to help customers ease the burden of PCI compliance”, says Graham Thompson, sales and marketing director at Semafone. “The partnership will enable businesses to remove cardholder data from their call centres, resulting in significant fraud reduction, PCI scope and associated costs”.
“As the global leader in secure voice transaction solutions, Semafone offers its clients a significant improvement in security within their call centre environment from a PCI DSS perspective”, adds Benjamin Hosack, director at Foregenix. “Combined with our market-leading FScout solution, call centres now have the ability to protect future transactions, while being confident that any residual or leaked unprotected cardholder data is identified through FScout’s persistent monitoring. The partnership will provide our mutual clients with the peace of mind and assurance that their data is protected, while also providing a clear return on investment.”
About Foregenix
Foregenix is an independent, specialised information security business, headquartered in the United Kingdom, with a global service delivery capability. The Foregenix team has been closely involved with the Payment Card Industry since the inception of the security standards in 2004, and have carried out PCI DSS assessments, PA-DSS assessments, penetration tests and forensic investigations on hundreds of organisations during this time. Its technical team has extensive experience in digital security, having worked as security consultants, analysts and engineers in a wide array of environments; including global financial institutions, global networking and security providers.
About FScout Enterprise
FScout Enterprise is a rapid, accurate, multi-platform solution that incorporates advanced cardholder data detection and monitoring capabilities. FScout Enterprise has centralised reporting and is ideal for performing frequent/regular checks on any servers, desktops and laptops for leaked and unprotected “rogue” cardholder data across an enterprise.
About Semafone
Founded in 2009 Semafone is fast being recognized as the leader in secure voice transactions. In 2010, Semafone received the European Call Centre 2010 Award for the most innovative product. The company provides solutions for contact centres to take voice payments without agents every having to hear or see card details. Unlike automated payment IVRs, callers remain in voice communications throughout the call. Not only are all contact centre payments PCI DSS compliant, Semafone can also take the contact centre out of scope from PCI DSS, thus saving vast compliance costs for each of its customers. Beyond payments Semafone is able to secure the capture of any numeric data within the contact centre e.g. direct debits or identification and verification information. Semafone is working with a number of industry leading partners bringing the Semafone solution to market globally.
