White papers

Semafone has produced a number of white papers: a detailed look at de-scoping your call centre from PCI; one based on credit card fraud and one written by the PCI Security Standards Council.

How to take your contact centre out of scope for PCI DSS telephone payments securely. 

This white paper written by our Sales Director, Graham Thompson, gives a more detailed and technical explanation of how to de-scope your contact centre from PCI regulations.    More…

Contact Centres - a new opportunity for card fraudsters?

Today's contact centres risk data breaches from many potential sources both internally and externally.  Fortunately, technology is creating new ways to combat these risks and help firms meet compliance regulations for taking payments via their contact centres.   More…

Protecting Telephone-based Payment Card Data.

This white paper from the PCI Payment Security Council offers payment security advice for merchants who accept and/or process payment card data over the telephone. It highlights the key areas that organisations with call-centre operations need to address in order to process payment cards securely, and how best to protect their business and their customers from the risks of data compromise and fraud. More…