The benefits of Semafone

The primary benefit of our solution is that it de-scopes the call centre from PCI DSS. And it does so in an extremely straightforward way by simply taking payment information away from the call centre agent and the desktop.

Integration is simple too. The open and scalable architecture of Semafone allows a solution to be designed to meet your specific requirements and to work alongside all your existing call centre technologies with no need to upgrade or change your CRM or call recording technology.

alt

 

Semafone can be hosted in your telephony provider’s cloud, meaning there is no hardware to install, deployment is very quick and easy, and there are no maintenance costs.

Apart from its simplicity and ease of deployment, Semafone has a number of other benefits:

  • The agent and customer are never disconnected from each other, and are able to talk freely throughout the card transaction.
  • Protects agents from the risk of being targeted by criminal gangs because the agent never has access to sensitive information.
  • Protects consumers by making sure their personal financial data is not overheard, recorded or stored by any company using the system.
  • Simple to use. The Semafone method of inputting payment details via a keypad is actually easier than speaking it over the phone, as there are no communication or transcribing errors. There is no impact on average handling time, and because there is no break in the call, the agent is on hand throughout the process.
  • Enhanced customer satisfaction. According to our research, over 90 per cent of customers using Semafone felt care was taken to protect their card details. This presents any company using Semafone as one that cares about its customers.

Why not take a look at a demonstration of a sample call? Quick and easy to install, the Semafone solution integrates seamlessly with all major telephony switches and is independent of any call recording software. You can also look at our technical overview and for more information regarding the Semafone solution, see our implementation pages.