Auto-fill integration
AutoFill provides the most effective solution for outsourced contact centres which cannot control client CRM systems and payment processes. It exceeds the PCI DSS standards to ensure no credit card details are ever seen or heard by the agent, nor captured on the call recording system.
What’s more, the agent does not need to key-in the card information at all, so there is less keyboard entry required.
The AutoFill software is loaded onto the agent’s desktop computer and ‘trained’ to emulate the agent’s keystrokes when processing a payment. These keystrokes can include navigation between screens and menus, and even starting the application in the first place. On-screen entry can be in plain view of the agent (with card details represented by **** if supported within the application), or completely hidden from the desktop.
Summary:
- Enables PCI DSS compliance plus complete data security
- Fast implementation time, no impact on back-end IT systems
- Card details cannot be viewed by agent
