Contact centre security in the news
Understand PCI DSS call recording requirements (2010)
This article by Ron Cordon looks at the how trickiest aspects of complying with the Payment Card Industry Data Security Standard (PCI DSS) is managing transactions over the phone. More…
Huge rise in hidden credit card crime (2010)
The number of victims of the “hidden crime” of card fraud has leapt by 40 per cent in a year to more than 2.4 million people, according to The Times. More…
Kirkby call centre worker in £250,000 fraud (Feb 2010)
A call centre worker stole more than £250,000 from bank customers in a joint conspiracy with her boyfriend. More…
New PCI phone rules: A number spoken is just as risky as one typed (2010)
The PCI has changed its policy on audio recordings. It now instructs retailers to treat a digital audio capture exactly the same as if it was written. More…
UK call centres putting customer card details at risk (2009)
The overwhelming majority of UK call centres are storing audio recordings of calls that contain customer credit details - in direct breech of PCI guidelines. More…
UK fraud down by 23% (2009)
FFA UK reports reduction in fraud on UK cards but highlights that card-not-present transactions over the phone remain a big risk for the industry. More…
Overseas credit card scam exposed (2009)
A criminal gang selling UK credit card details stolen from Indian call centres has been exposed by an undercover BBC News investigation (again). More…
Contact centres and identity theft (2009)
A survey of 45 customer contact centres in Glasgow, Scotland, has revealed that they offer criminals multiple opportunities for identity theft. More…
Call centre worker stole customer's details (2009)
A call centre worker stole the details of a customer and plundered thousands of pounds from the customer’s credit card account. More…
Call centres a hotbed for identity theft (2009)
A study of Scottish call centres has concluded the industry poses a "serious threat" to data privacy. More…
UK fraud up 16% in 2008 (January 2009)
According to CIFAS, fraud in the UK jumped nearly 16% in 2008, with 214,342 cases identified throughout the year as recession-hit Brits turned to crime "to make ends meet". More…
Please note that Semafone is not responsible for content from third party websites.
Find out how to avoid seeing your company in the news for all the wrong reasons using Semafone’s unique solution – which will eliminate the risk of security breaches in your contact centre.
